Privacy Policy

1. Collection of Personal Data

We collect your personal data when you register or interact with us on the Platform. This includes, but is not limited to:

• Identity Details: Name, date of birth, and identity proofs.
• Contact Details: Address, telephone/mobile number, and email ID.
• Sensitive Data: Bank account, debit/credit card details, facial features or physiological information (with your consent).

We track your behavior, preferences, and other transactional data on the Platform to analyze customer experiences. You can choose not to provide certain information, though it may restrict some features.

2. Use of Your Personal Data

We use your personal data to fulfill requests and operate services, including:

• Resolving disputes, troubleshooting problems, and enhancing user experiences.
• Customizing portal functionality and ensuring safe transactions.
• Detecting and protecting against error, fraud, and other criminal activities.
• Conducting market research and sending optional promotional communications.

3. Sharing & Disclosures

We may share data internally within our group entities/affiliates to offer unified services. External disclosures may be made to:

• Sellers, payment gateway operators, and third-party logistics/rewards partners.
• Government agencies or law enforcement authorities to comply with court orders, subpoenas, and legal regulations.
• External business partners, whose individual privacy policies will govern the direct collection of your personal data.

4. Contact Information Privacy & Chat Exchange

We respect your privacy and do not directly share or sell your email address or phone number to other users of the Platform.

However, Freelancers and Service Providers / Employers can use our built-in chat system to communicate. Through this chat system, you may voluntarily exchange your contact information (such as mobile numbers and email addresses) directly with other users at your own discretion to coordinate projects or jobs.

5. Security Precautions

We adopt reasonable technical and administrative security standards to safeguard your data. While we secure our server systems, data transmission over the internet is not completely risk-free. By using the Platform, you acknowledge the inherent risks associated with online communication. You are responsible for keeping your login credentials confidential.

6. Data Deletion & Retention

You can choose to delete your account directly through your profile settings. We retain personal data only as long as necessary for fulfilling purposes or as required by law.

We may refuse or delay deletion requests if there are pending disputes, claims, or shipments. Anonymized data may be retained for analytical purposes.

7. Your Rights

You may access, review, modify, or update your registered personal data directly using the edit settings on our Platform.

8. Consent & Notifications

By accessing the Platform or providing information, you consent to the storage, processing, and disclosure of your personal data.

You consent to receive updates, SMS alerts, and marketing emails from us or our affiliates. You can withdraw your consent at any time by writing to our Grievance Officer with the subject line "Withdrawal of consent for processing personal data".

9. Changes to this Policy

Please review this Privacy Policy periodically. We may update this policy to reflect modifications in our practices, and significant updates will be notified to users as required by applicable laws.

10. Refund and Cancellation Policy

This section outlines cancellation and refund parameters for any purchase/membership made on our Platform:

• Cancellations are considered if the request is placed within 3 days of ordering, provided shipping/delivery has not initiated.
• We do not accept cancellations for perishable items (e.g. flowers, food), unless quality issues are proven.
• Damaged or defective items must be reported to support within 3 days of delivery.
• Manufacturer-warranted items should be referred directly to the manufacturer.
• Once approved, refunds take approximately 3 business days to process.