Refund Policy

1. Refund Window

Refunds are available within the first 7 days from the date of your membership payment.

If a refund is requested within this 7-day period, 80% of the membership fee will be refunded, and the remaining 20% will be retained as administrative and processing charges.

Once 7 days have passed since your membership payment, no refunds or cancellations of any kind will be issued.

2. Eligibility for Refund

To become eligible for a membership fee refund, you must meet the following criteria:

• No Activity: If a Freelancer / Jobseeker has applied for any Job / Project Work, or a Service Provider / Employer has posted any Job / Project Work, they are not eligible for a refund.
• Unused Plan: The membership plan must be unused and not activated for portal services.
• Non-Promotional Purchase: Memberships paid during a promotional sale may not be eligible for a refund.
• Service Defect: Refunds are only processed if the membership service is found defective or inaccessible.

3. Plan Changes (Upgrade/Downgrade)

You may upgrade or downgrade your membership plan at any time based on available pricing options.

Billing will be adjusted according to the new plan selected, and a confirmation email will be sent once your plan change has been processed.

4. Exemptions & Processing

Certain categories of memberships or services may be exempt from refunds. These will be clearly identified to you at the time of payment.

Once your refund request is received and inspected, we will notify you via email. If approved after our quality check, your refund will be processed in accordance with our policies.